Ways to contact us

Online : Access and amend your booking

By Email : enquiries@underthethatch.co.uk

By Post : Under the Thatch, Bryn Hawen, Henllan, LLANDYSUL, Ceredigion, SA44 5UA.

By Phone : 01239 851 410 (+ 44 1239 851 410 if outside the UK)

Our office opening hours are 09:30am - 12:30pm weekday mornings and most (but not all) Saturday mornings. If your call or email is received by midday we aim to reply the same working day, our technical staff also monitor our emails and may reply to urgent matters outside office hours. Our phone line can sometimes be busy - if you need to speak to someone but are unable to get through please email and ask for a call back (please add a brief note about your enquiry, booking reference number if applicable and a UK land line number and we'll call you back). Our call-back service is not available to mobiles or international numbers. The call-back method is preferable to you leaving a voice mail because it is sometimes difficult for us to clearly hear your enquiry and phone number.

If you are already at your holiday accommodation and need to speak to someone please use the numbers provided in your arrival pack to contact the housekeeper or owners and you will also find our out of hours number in the pack.

If you have an existing booking please use our self service system to either directly change your account or add a note for us or the owner to action, all allowed changes can be actioned online. If you want to cancel please do so online to be elligable for any allowed transfer of funds already paid. If you would like to make a booking please see our 100% live availability charts. Full prices are shown simply by clicking on the date you'd like to start your holiday. Sorry, but in order to give you competative holiday prices we cannot provide a phone, email or postal booking service.

If you are disatisfied with the service you receieve from our website or staff please email our complaints resolution.

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